Missed revenue
See what was offered, what was declined, and why, so the follow-up has the measurement and the reason.
For automotive service drives
Catches what your
DMS misses
- Who declined recommended work — and why?
- Who mentioned trading in, but sales never heard about it?
- Who left unhappy without a manager knowing?
Rapport sits on the advisor’s desk and turns everyday conversations into opportunities and alerts your team can act on.
The blind spot
Your DMS knows what sold.
Rapport knows what was said.
Your DMS records the transaction. But why customers declined, whether they’re thinking of trading in, and what made them unhappy rarely make it into the RO.
DMS
What the DMS recorded
- 48219 2019 Honda AccordOil change and cabin filter $153 sold
- 48220 2022 Toyota RAV4Scheduled maintenance $189 sold
- 48221 2020 Ford F-150Diagnostic service $328 sold
Rapport
What Rapport caught
-
RO 48219Deferred service
“I’ll do the brakes after payday on the 15th.”
Follow up on the 15th
-
RO 48220Trade-in opportunity
“We’re thinking about trading this car in soon.”
Flag interest to sales
-
RO 48221CSI risk
“This is a lot more than I was quoted. You guys are ripping me off.”
Alert the service manager
Meet Rapport
A desk device that keeps the conversation.
With customer consent, Rapport captures the visit and turns it into notes, missed-revenue signals, and CSI alerts.
No extra paperwork. No new workflow.
Consent on the desk
Notes prepared for you
Promises kept in view
What changes
Sell more. Catch risk sooner. Coach from the visit.
CSI risks
Frustration and broken promises show up before the survey, while a manager can still make it right.
Notes and coaching
Promises, concerns, and how the recommendation was presented — specific enough to coach, without another form.
Simple by design
One device. Three simple steps.
Place Rapport on the desk
A compact AI device sits on your service advisor’s desk and captures customer conversations with consent.
Rapport does the paperwork
Conversations become structured notes, customer promises, service opportunities, and coaching insights.
Your team takes action
Advisors stay organized. Managers receive timely alerts and visibility into opportunities to increase revenue and improve CSI.
Pricing
Start with one advisor.
Single Advisor
$250/month
Ideal for testing Rapport on one desk.
Up to 3 Advisors
$600/month
Bring Rapport to your frontline team and give managers a broader view of the service drive.
Every plan includes
- Automated conversation notes
- Customer promise and follow-up tracking
- Missed revenue opportunity insights
- CSI risk alerts
- Manager coaching insights
- Rapport desk device
No long-term contract. The desk device is included.
See it on your drive.
Your next missed opportunity is already happening.
A local representative. The product, live. Start with one advisor.