At this desk

Your conversation. Your choice.

This business uses Rapport to help its team remember what was discussed, take better notes, and follow through on customer requests and commitments.

Rapport may process conversations that take place at this location to create transcripts, notes, and other useful information for the business.

What does Rapport collect?

Depending on how this business uses Rapport, information may include:

• Audio from your conversation
• A transcript of what was said
• Notes and summaries
• Details such as requests, questions, prices discussed, appointments, or commitments made
• Information needed to associate the conversation with the correct customer or visit

Why is it used?

Rapport helps the business:

• Keep accurate notes
• Remember customer requests and preferences
• Follow up on commitments
• Improve customer service
• Help employees understand what happened in previous interactions

Rapport does not replace the people serving you. It helps them remember the conversation.

Who owns this information?

The business you are visiting controls its customer information.

Rapport provides the technology used to process and organize conversations on the business's behalf.

Your information is not sold by Rapport.

Don't want your conversation recorded?

That's okay.

Tell the employee assisting you that you would prefer not to be recorded. They can mute Rapport for your conversation.

You can also ask at any time during the conversation for recording to stop.

Want your information deleted?

You can request access to or deletion of information associated with your conversations by emailing us at info@getrapport.ai.

To help us locate the correct information, we may ask for details such as the business location, approximate date of your visit, and information needed to identify your interaction.

How long is information kept?

Rapport and the business retain information only for the periods needed to provide the service, meet the business's operational needs, and comply with applicable legal requirements.

Specific retention periods may vary depending on the business and the type of information collected.

How is my information protected?

Rapport uses technical and organizational safeguards designed to protect information while it is transmitted, processed, and stored.

Access is limited to authorized users and systems that need the information to provide the service.

Have more questions?

Read the full Rapport Privacy Policy for more information about how Rapport processes and protects personal information.

Read the full Privacy Policy

You can also contact us at info@getrapport.ai with questions or privacy requests.