Legal
Privacy Policy
This policy describes how Rapport (“Rapport,” “we,” “us”) handles information when you visit getrapport.ai or use our products and services. It is written for dealership customers and website visitors. Have counsel review it before production use if your counsel requires different terms.
1. Who we are
Rapport provides conversational intelligence for automotive fixed operations. Our product helps service teams capture consented write-up conversations, identify deferred work, and draft follow-ups for advisors.
2. Information we collect
Depending on how you interact with us, we may collect:
- Website and marketing data — pages viewed, approximate location from IP, device/browser type, referring URL, and events such as section engagement or form submissions (via analytics tools such as Google Analytics).
- Contact and lead data — name, work email, dealership or group name, and other details you submit when requesting a walkthrough or contacting us.
- Customer content (product) — for paid or pilot customers, audio/transcripts of consented RO-related conversations, repair-order context, follow-up drafts, scheduling metadata, and related operational data you or your advisors provide or generate in the product.
- Account and admin data — user names, roles, dealership identifiers, and integration configuration for DMS/CRM connections you enable.
3. How we use information
- Operate, secure, and improve the website and product
- Respond to walkthrough requests and sales or support inquiries
- Provide deferred-work capture, summaries, drafts, and follow-up workflows for your dealership
- Measure marketing and product performance (including aggregate analytics)
- Comply with law and enforce our terms
We do not sell personal information. We do not use customer conversation content to train generalized public models in a way that exposes your dealership’s or customers’ data to other customers.
4. Consent and dealership responsibilities
Rapport is designed for desk-level capture of consented RO-related conversations. Dealerships are responsible for obtaining any notices, consents, and disclosures required under applicable law (including call/conversation recording and privacy laws) before enabling capture, and for configuring role-based access appropriately.
5. Sharing
We may share information with:
- Service providers that help us host, process forms, send email, analyze traffic, or operate the product (under contractual confidentiality and security obligations)
- Integration partners you choose to connect (for example DMS or CRM systems)
- Professional advisors, or authorities when required by law or to protect rights and safety
- A successor in connection with a merger, acquisition, or asset transfer, subject to appropriate protections
6. Cookies and analytics
We use cookies and similar technologies for essential site function and analytics (including Google Analytics with measurement ID configured on this site). You can control cookies through your browser settings. Disabling analytics cookies may limit our ability to understand site performance but will not block the core marketing pages.
7. Retention
We retain information for as long as needed to provide the services, fulfill the purposes described here, meet legal obligations, resolve disputes, and enforce agreements. Pilot and customer retention periods may be set in a separate order form or agreement.
8. Security
We use administrative, technical, and organizational measures appropriate to the sensitivity of the data, including role-based access and audit logging in the product. No method of transmission or storage is perfectly secure.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. Website visitors and leads can email vivek@getrapport.ai. Dealership admins should use their account controls or contact us for customer-content requests related to their store.
10. Children
Our website and products are directed to business customers, not children under 16. We do not knowingly collect personal information from children.
11. International visitors
We primarily serve dealerships in the United States. If you access the site from elsewhere, you understand information may be processed in the U.S. or other countries where we or our processors operate.
12. Changes
We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date.
13. Contact
Questions about privacy: vivek@getrapport.ai
Web: https://getrapport.ai/